Overview

EEI member companies are committed to serving their customers and providing an increasingly seamless experience for all types of customers when it comes to meeting their energy needs. The EEI Customer Solutions teams focus on working with EEI member companies to enhance energy services and solutions for national corporate, military, and residential customers. The team also facilitates EEI member engagement in partnerships and strategic collaboration with national corporate and military customers on energy-related issues.

Key Focus Areas

National Corporate Customers

Through EEI’s Corporate Customer Team and the National Key Accounts Program, electric companies engage and collaborate with their national corporate customers on their energy-related needs including energy resource mix, energy use and management, and electric transportation.

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Military Customers

The U.S. military is the nation’s largest energy consumer. EEI member companies across the United States actively engage in ongoing partnerships and strategic collaborations with the Department of Defense and all branches of the military to support military facility energy resiliency priorities, cyber and physical security, energy management, and other energy priorities that affect national security.

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Residential Customers

To meet changing customer expectations, EEI member companies are reimagining the residential customer service model. By investing in advanced digital platforms and smart home energy management applications, and enabling more self-service functions, EEI member companies are creating a more seamless experience for their residential customers.

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Electric Transportation Benefits Customers, Communities, and the Environment

Electricity is a domestically produced transportation fuel that will transform our nation’s transportation sector. Today, the technology and infrastructure exist to promote transportation applications that move both people and goods using electricity as a fuel. This new generation of electric transportation will help the nation enter an era of clean transportation and reduce its dependence on foreign oil. Diversifying the transportation sector’s fuel mix also will enhance U.S. energy and economic security.

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Institute for Electric Innovation

The Edison Foundation Institute for Electric Innovation focuses on advancing the adoption and application of new technologies that will strengthen and transform the power grid. IEI's members are the investor-owned electric utilities that represent about 70 percent of the US electric power industry. The membership is committed to an affordable, reliable, secure, and clean energy future.

Visit the IEI Website

Additional Resources

Staff Contacts

  • Philip J. Dion
    Senior Vice President, Customer Solutions
    pdion@eei.org
    202-508-5508
  • Adam Cooper
    Managing Director, Customer Solutions; and Executive Director, Institute for Electric Innovation
    acooper@eei.org
    202-508-5551
  • Steve Kiesner
    Senior Director, National Customer Solutions
    skiesner@eei.org
    202-508-5414
  • Kellen Schefter
    Senior Director, Electric Transportation
    kschefter@eei.org
    202-508-5511