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Energy Talk

Customers First

Spotlight on Energy Affordability

Spotlight on Energy Affordability


June 2025

EEI’s member companies are working to keep customer bills as low as possible and to educate customers about the resources and programs available to them. Some recent examples of EEI member companies supporting customers include:

  • The Duke Energy Foundation recently announced plans to contribute an additional $400,000 to its Share the Light Fund, which will be spread across the six states that Duke Energy serves and will help customers keep their homes cool during the summer months.
  • Entergy Mississippi announced it would contribute $628,000 to provide bill assistance to older adults and customers with disabilities who qualify through its The Power to Care program. Entergy Mississippi announced the contribution during a “Beat the Heat Day” event, where employee volunteers partnered with community resource groups to provide resources to help customers combat high temperatures, including household energy efficiency kits, fans, energy-saving tips, and cooling stations.
  • The Exelon Corporation and its local energy companies announced a new $50-million Customer Relief Fund, partnering with local nonprofits to help limited- and middle-income customers in need of energy bill assistance this summer. 
  • Pacific Gas & Electric Company (PG&E) this month announced it would commit $50 million to new and existing financial assistance programs to support eligible customers with past-due energy bills. PG&E also announced a new dollar-for-dollar matching program for up to $1,000 to help limited- and middle-income customers pay past-due bills.
  • PNM is continuing to raise awareness of its Good Neighbor Fund by participating in community resource events across Albuquerque and its wider service territory. The PNM Good Neighbor Fund provides electric bill assistance to low-income and income-qualified customers, including seniors and other vulnerable groups.

Visit EEI’s Energy Affordability hub for more information about what local resources may be available in your community, including eligibility for the federal Low Income Home Energy Assistance Program.

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