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Energy Talk

New EEI Report Highlights Customer Support Initiatives

New EEI Report Highlights Customer Support Initiatives


October 2026

New EEI Report Highlights Customer Support Initiatives

EEI’s newly released report showcases how investor-owned electric companies are supporting customers with bill assistance, energy-saving programs, and affordability initiatives.

Why it matters: Electric companies are putting affordability programs into action by providing financial relief, helping customers lower and manage their energy use, and bringing assistance directly into communities.

The big picture: EEI and its members are also working to address the factors driving higher energy costs.

  • Efforts include advocating for permitting reform, investing in a more resilient grid, and ensuring new electricity users contribute their fair share to infrastructure needs.

Read more on EEI’s website.

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