ORLANDO, Fla. (June 21, 2022) — The Edison Electric Institute (EEI) today announced the recipients of the 2022 Awards for Outstanding National Key Accounts Customer Service. The awards have been presented annually for the past 20 years, and they recognize EEI member companies and their National Key Accounts executives for outstanding engagement and partnership with multi-site customers.
Votes were cast by EEI National Key Accounts customers, representing a wide variety of industries, including national brands such as Amazon, Circle K, Lowe's Companies, Marriott, Microsoft, Staples, TJX Companies, and Walmart.
Electric company recipients of the National Key Accounts Award for Outstanding Customer Engagement:
- American Electric Power
- Duke Energy
- Pacific Gas & Electric
- Southern Company
- Xcel Energy
Account executive recipients of the National Key Accounts Award for Outstanding Customer Engagement:
- Abby White, Dominion Energy
- Beth Senkbeil, Southern Company
- Darren Kelsey, American Electric Power
- David Alexander, Pacific Gas and Electric
- Kathleen Kline-Beckwith, FirstEnergy
- Manuel Quintana, PNM
- Matthew Hettler, PSEG Long Island
Corporate customers also recognized electric companies that are exceeding customer expectations in important business areas. Recipients include:
- American Electric Power for engaging corporate customers in regulatory matters.
- Entergy Corporation for providing resiliency solutions for corporate customers.
- Florida Power and Light for providing clean energy solutions for corporate customers.
- Pacific Gas & Electric for communicating and aligning their clean energy strategy with corporate customers.
- Southern Company for ease of collaborating on complex projects with corporate customers.
“Congratulations to this year’s company and individual award recipients for their outstanding customer engagement and commitment to excellence,” said EEI President Tom Kuhn. “Through this awards program, hundreds of national corporate customers voiced their support and preferences for companies and individuals that exceed their expectations in all aspects of the electric company-customer partnership, including the day-to-day customer service, emergency communications and operations, and delivering products and services that help customers meet their clean energy, electric transportation, and sustainability goals.”
The Outstanding National Key Accounts Customer Engagement Awards were established by the Customer Advisory Group, a group of national corporate customers that provides feedback, guidance, and support to EEI’s National Key Accounts program. “These awards are important to corporate customers.” said Steve Chriss, director of Energy Services for Walmart. “It allows us to recognize electric companies and individuals who help us to do our job better and work towards our goals. Now more than ever, these relationships and partnerships will be vital for our transition toward a clean energy future.”
EEI’s National Key Accounts program is a customer-oriented program in which leading multi-site customers and electric company account representatives collaborate to develop energy management strategies that can be integrated into facilities nationwide. Since its inception in 1988, EEI’s National Key Accounts program has provided resources for electric companies that have multiple sites and outlets, such as chains and franchise operations. Both industrial and commercial customers require unique approaches to their energy needs, and this network provides necessary advice and resources to establish processes that best serve customers. The program also offers resources and tools for customers to gain understanding of the current energy marketplace through workshops, communication outreach, and peer mentoring.