Washington, D.C. (September 09, 2020) — The Edison Electric Institute (EEI) today announced the recipients of the 2020 Awards for Outstanding National Key Accounts Customer Service. The awards have been presented annually for the past 20 years, and they recognize EEI member companies and their National Key Accounts executives for providing superior service to multi-site customers.
Votes were cast by EEI National Key Accounts customers, representing a wide variety of industries, including national brands such as Costco, The Home Depot, Marriott Hotels, Microsoft, Staples, TJX Companies, and Walmart.
Recipients of the National Key Accounts Program Award for Outstanding Customer Service:
- American Electric Power
- Duke Energy Corporation
- FirstEnergy Corporation
- Florida Power & Light Company
- Southern Company
- Xcel Energy
Recipients of the National Key Accounts Executive Award for Outstanding Customer Service:
- David Alexander, Pacific Gas and Electric
- Janet Booker, Southern Company
- Rita Chavez, Southern California Edison
- Carlos Guevara, Commonwealth Edison
- Matthew Hettler, PSEG Long Island
- Robin Kebernick, Eversource Energy
- Darren Kelsey, American Electric Power
- Brian Wooster-Leyva, NV Energy
“Congratulations to this year’s winning companies and executives for their outstanding customer service and commitment to excellence,” said EEI President Tom Kuhn. “Electric company National Key Account executives partner with customers to ensure electric companies are providing the solutions they need to achieve their energy and sustainability goals.”
The Outstanding National Key Accounts Customer Service Awards were established by the Customer Advisory Group, a group of national corporate customers that provides feedback, guidance, and support to EEI’s National Key Accounts program. EEI’s National Key Accounts program is a customer-oriented program in which leading multi-site customers and electric company account representatives collaborate to develop energy management strategies that can be integrated into facilities nationwide.
“The EEI Outstanding National Key Accounts Customer Service Awards recognize excellence in customer service by electric utility key account representatives and organizations,” said Steve Chriss, Director of Energy Services at Walmart. “The award winners exceed customer expectations in all aspects of the utility-customer partnership, including the day to day, in emergency operations, and in collaborations to deliver products and services that help customers meet their renewable energy and sustainability goals.”
Since its inception in 1988, EEI’s National Key Accounts program has provided resources for electric companies that have multiple sites and outlets, such as chains and franchise operations. Both industrial and commercial customers require unique approaches to their energy needs, and this network provides necessary advice and resources to establish processes that best serve customers. The program also offers resources and tools for customers to gain understanding of the current energy marketplace through workshops, communication outreach, and peer mentoring.
