October 11, 2024
4 p.m. EDT

Hurricane Milton barreled across the Florida peninsula late Wednesday through Thursday afternoon as a strong Category 3 storm, nearly two weeks after Hurricane Helene caused catastrophic damage across Florida and much of the southeastern United States. Milton caused dangerous storm surge, severe winds, heavy rain, significant inland flooding, and at least 38 confirmed tornadoes.

Numbers to Know

  • Prior to the storm, electric companies in the path of Milton strategically pre-positioned equipment, resources, and an army of more than 50,000 workers from at least 43 states, the District of Columbia, and Canada to assist in their storm response and restoration effort.
  • The highest number of customers out at one time in Florida was approximately 3.4 million* on Thursday, October 10.
  • Significant restoration progress is being made where damage assessments are complete and where it is safe to do so. As of 4 p.m. EDT, electric companies in Florida already had restored power to approximately 1.24 customers who were impacted at some point during the storm.
  • As of 4 p.m. EDT, approximately 2.16 million electricity customers were without power as a result of Milton.* 

Earlier this afternoon, President Joe Biden discussed the ongoing power restoration and response efforts, highlighting the size of the workforce dedicated to the Milton response and the important resilience investments made by electric companies in Florida that have enabled crews to accelerate customer restoration where it is safe to do so. 

President Biden also emphasized the ongoing industry-government coordination through the CEO-led Electricity Subsector Coordinating Council (ESCC) to ensure unity of effort at the highest levels of government and across all segments of the industry. He and other top government officials joined the ESCC call this afternoon to meet with impacted electric company CEOs and industry executives to receive an update on the damage assessment and restoration progress and to ensure an effective and efficient response. This was the ESCC’s eighth call since Helene gained hurricane strength in the Gulf of Mexico.

Every electric company has a detailed plan for restoring power after storms. Companies impacted by Milton are assessing the damage and working around the clock to restore power safely and as quickly as possible, when and where conditions allow. Flooding and storm surge create a unique and dangerous restoration environment and can delay initial assessment efforts. In some cases, power restoration could require rebuilding energy infrastructure. You can learn more about this step-by-step process here.

It is important that Floridians stay off the roads to enable damage assessors, restoration workers, and other first responders to do their jobs. And, if you were evacuated, do not return home until local officials announce that it is safe to do so. Having roadways clogged with traffic will only impede restoration efforts.

The industry also remains focused on the rebuild and recovery efforts following Hurricane Helene, which left nearly 6 million customers* in 10 states without power. Crews continue to work day and night to rebuild energy infrastructure and to restore power to those who are able to receive it in the areas of Georgia and the Carolinas hardest hit by the storm.

As of 4 p.m. EDT, power has been restored to approximately 5.93 million customers—or 98.87 percent of those impacted by Hurricane Helene.

Our thoughts are with those who were impacted by Milton and with those still impacted by Helene. We know that being without electricity creates hardships and is frustrating during ordinary times. We ask for, and greatly appreciate, our customers’ patience and understanding following these extraordinary storms. 

Customers impacted by Milton are reminded to:

  • Stay away from downed or sagging power lines, flooded areas, and debris. Treat all fallen wires and anything touching them as though they are energized. Immediately report downed lines to your electric company.
  • Follow all recommended precautions if using a personal generator. Never use a generator inside your home, garage, crawl space, other enclosed areas, or anywhere exhaust fumes can enter enclosed spaces. Never connect a generator to your home’s circuits. Plug appliances directly into the generator.
  • Never place a burning candle near anything that could catch fire or leave a candle unattended. Extinguish candles before going to sleep.
  • Be aware of scammers and remember that your electric company will never request upfront payment or a reconnection fee in return for restoring your service
  • Allow electric company workers and contractors to make repairs. They follow strict safety guidelines, so please keep your distance to allow them to complete their work.

*It is important to remember that outages measure customer meters impacted, not the number of individuals without power. Due to the nature of the storm, customers may have experienced more than one outage.

Helene

The electric power industry remains focused on the rebuild and recovery efforts following Hurricane Helene, which left nearly 6 million customers* in 10 states without power. Crews continue to work day and night to rebuild energy infrastructure and to restore power to those who are able to receive it in the areas of Georgia and the Carolinas hardest hit by the storm.

As of 4 p.m. EDT, power has been restored to approximately 5.93 million customers—or 98.87 percent of those impacted by Hurricane Helene.

The Steps To The Power Restoration Process

Every electric company has a detailed plan for restoring power after storms. Typically, one of the first steps is to make sure that power is no longer flowing through downed lines. Restoration then proceeds based on established priorities. Below are the steps to restore power after a storm. Learn More.

Step 1 step1
Step 2 step2
Step 3 Step 3
Step 4 Step 4
Step 5
Step 6
Step 1 step1
Power Plants
Power Plants Power plants, the primary source of power production, are assessed for damage and restored.
Step 2 step2
Transmission Lines
Transmission Lines High-voltage transmission lines serving thousands of customers over wide areas are repaired.
Step 3 Step 3
Substations
Substations Substations are brought online in order for power to reach local distribution lines.
Step 4 Step 4
Essential Services
Essential Services Power is restored to essential services and facilities critical to public health and safety such as hospitals, nursing homes, fire and police departments, and water systems.
Step 5
Large Service Areas
Large Service Areas Crews are dispatched to repair lines that will return service to the largest number of customers in the least amount of time. Service lines to neighborhoods, industries, and businesses are restored systematically.
Step 6
Individual Homes
Individual Homes Once major repairs are completed, service lines to individual homes and smaller groups of customers are restored. Some customers may not be able to receive power to their homes because of damage. Flooding can damage electrical systems, and inspections by a licensed electrician may be required before a home can receive power. Customers should never touch damaged equipment.

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Additional Information

Data includes information submitted by investor-owned electric companies only. Additional information for public power utilities and electric cooperatives can be found by visiting the American Public Power Association and the National Rural Electric Cooperative Association.

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