WASHINGTON (January 29, 2024) — The Edison Electric Institute (EEI) today announced the recipients of the 2023 Awards for Outstanding Customer Engagement. EEI has presented these awards annually for the past 25 years, and they recognize EEI member companies and their National Key Accounts executives for outstanding engagement and partnership with corporate customers.
Votes were cast by EEI National Key Accounts customers, representing a wide variety of industries. Among the customers were 7-Eleven, Amazon, Costco, Hertz, Intel, Marriott, Microsoft, Prologis, Starbucks, The Home Depot, and Walmart.
Electric company recipients of the National Key Accounts Award for Outstanding Customer Engagement include:
- American Electric Power
- Entergy Corporation
- Pacific Gas & Electric
- Southern California Edison
- Southern Company
Account executive recipients of the National Key Accounts Award for Outstanding Customer Engagement include:
- Darren Kelsey, American Electric Power
- Abby White, Dominion Energy
- Sabeena Poonamallee, Duke Energy
- Lauren Burns, Eversource Energy
- Tina Landerville, Florida Power & Light
- David Alexander, Pacific Gas & Electric
- Eric Doswald, Pacific Gas & Electric
- Alex Feliz, Pacific Gas & Electric
- Danielle McCaughan, Puget Sound Energy
- Beth Senkbeil, Southern Company
Corporate customers also recognized electric companies that are exceeding customer expectations in important business areas. Recipients include:
- American Electric Power for engaging corporate customers in regulatory matters and for providing resiliency solutions for corporate customers.
- Exelon for the most improved national accounts program.
- Florida Power & Light for providing clean energy solutions for corporate customers.
- Pacific Gas & Electric for ease of collaborating on complex projects with corporate customers.
- Southern Company for employing effective, empowered individuals to support national customers.
- Xcel Energy for communicating and aligning their clean energy strategy with corporate customers.
“This year’s award recipients have demonstrated their dedication to partnering with and serving corporate customers,” said EEI President and CEO Dan Brouillette. “They have exceeded expectations in all aspects of the electric company-customer relationship, including managing day-to-day customer service, providing emergency communications and operations support, and delivering products and services that help customers meet their clean energy and operation goals.”
The Awards for Outstanding National Key Accounts were established by the Customer Advisory Group, a group of national corporate customers that provides feedback, guidance, and support to EEI’s National Key Accounts program. “These awards are important to corporate customers,” said Steve Chriss, senior director of Utility Partnerships for Walmart. “It allows us to recognize electric companies and individuals who help us to do our jobs better and work toward our goals. Now more than ever, these relationships and partnerships are critical for our transition to a sustainable and resilient energy future.”
Established in 1988, EEI’s National Key Accounts program is a customer-focused initiative in which electric company account representatives engage and collaborate with their multi-site commercial and industrial customers to develop solutions to support their unique corporate energy goals. The program offers tools and resources for customers to learn about the current energy marketplace, including through workshops, communication outreach, and opportunities to share best practices with peers.
