Overview

America's electric companies know that our customers are counting on us to deliver electricity safely, 24 hours a day, 365 days a year, when and where it’s needed. Electric companies are committed to serving customers and to providing an increasingly seamless experience for all types of customers when it comes to meeting their energy needs. EEI works with its member electric companies to enhance energy services and solutions for national corporate, military, and residential customers and to facilitate member engagement in partnerships and strategic collaboration with national corporate and military customers on energy-related issues. As electric companies make these efforts to meet the evolving needs of customers, they continue working to keep customer bills as low as possible.  

Key Focus Areas

National Corporate Customers

Through EEI’s Corporate Customer Team and the National Key Accounts Program, electric companies engage and collaborate with their national corporate customers on their energy-related needs including energy resource mix, energy use and management, and electric transportation.

Learn More

Military Customers

The U.S. military is the nation’s largest energy consumer. EEI member companies across the United States actively engage in ongoing partnerships and strategic collaborations with the Department of Defense and all branches of the military to support military facility energy resiliency priorities, cyber and physical security, energy management, and other energy priorities that affect national security.

Learn More

Residential Customers

To meet changing customer expectations, EEI member companies are reimagining the residential customer service model. By investing in advanced digital platforms and smart home energy management applications, and enabling more self-service functions, EEI member companies are creating a more seamless experience for their residential customers.

Learn More

Electric Transportation Benefits Customers, Communities, and the Environment

Electricity is a domestically produced transportation fuel that will transform our nation’s transportation sector. Today, the technology and infrastructure exist to promote transportation applications that move both people and goods using electricity as a fuel. This new generation of electric transportation will help the nation enter an era of clean transportation and reduce its dependence on foreign oil. Diversifying the transportation sector’s fuel mix also will enhance U.S. energy and economic security.

Learn More

Additional Resources

Staff Contacts

  • Jacque Elliot
    Senior Director, National Customers
    jelliot@eei.org
    202-508-5415
  • Steve Kiesner
    Senior Director, National Customer Solutions
    skiesner@eei.org
    202-508-5414
  • Kellen Schefter
    Senior Director, Electric Transportation
    kschefter@eei.org
    202-508-5511